Return Policy

Returns

We put love into everything we make and really want to be sure you’re over the moon with your xMimiMakes product. But if for any reason you’re unhappy with your purchase then we will gladly offer a refund or exchange on any* unused items if returned within 14 days of your order date.

Please ensure items for return are unused with original tags/labels to allow for a speedy resolution. Returns will not be accepted on used items.

*This excludes personalised items.

Returns Delivery Charges 

All our items are handmade, carefully checked and hand packed for postage. However, if there is an error with your order, it’s faulty or damaged then we will gladly refund you for return postage. In all other scenarios, you will be responsible for return postage.

If you have any further questions, please send us an email at emma@xmimimakes.com and we will be happy to assist.

Canceling Orders 

Once an order has been placed it cannot be canceled online. Please email emma@xmimimakes.com as soon as possible if you would like to cancel your order.  If the order has not been processed and dispatched, we will cancel the order.